Tracker Numbers and Access Dates
NEED HELP GETTING YOUR TRACKER NUMBER ?
■ See below image to know how to look for your SIM card (tracker number) in the App and on the Web
On the mobile app:
Login >>> Tap Menu (Top left corner) >>> Object >>> Tap Object menu (Far right). Then look for the your tracker number.
On your laptop or iPad:
Login with URL: server.autotracker.com.ng
NEED HELP GETTING EXPIRATION DATE ?
To see your expiration dates >>> Login >>> Click on Settings >>> You will see list of your vehicles and their expiration dates (See below image)
>>> Click on Expire On to sort the vehicles in their order of expiration.
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FURTHER RECOMMENDATIONS?
We recommend you have a list of all your vehicles in this format on your PC or smartphone, you can use the SIM column to keep your the tracker numbers for airtime top up or data and ascertain the SIM status. You may consider using docs.google.com/spreadsheets or MS Excel. See below:
The list may be useful for other analysis as well, based on your fleet goals. You can add more columns for other needed metrics. Having the list handy will also let you know which ones may need maintenance from tracking perspective.
We also recommend you top up each SIM with N200-N500 every 3 months for best performance. The airtime is for SMS enquiries from the tracker and location reporting to server. Location updates would be irregular is there is no sufficient airtime/data (airtime is cheaper).
Periodically check on your tracker SIMs by calling each of them to be sure they are ringing or switch off. This is the first step in troubleshooting. Please refrain from topping up if the tracker number says switched off, not available, not connecting or cannot receive call at the moment, this could mean some issues. Get familiar with likely reasons why your tracker may not be working as expected by visiting autotracker.com.ng/issues
Do not hesitate to contact us on 0806 030 5252 or 0809 505 6353 via call or Whatsapp for further support. We are always happy to help!!!
Auto Tracker Nigeria