Tracking Platform Renewal (App & Web)
■ Using our tracking App or Web option to track your vehicles requires 15K yearly access per vehicle.
■ Server will always send automatic notification to your email 7 days before the expiration for each device. Please be sure we have your valid email address and also remember to add our email to your mail contact list so our notifications can deliver to your inbox at all time: server@autotracker.com.ng
■ Any unrenewed vehicle for more than 6 months may be removed from server and we are not required to back up your information due to privacy regulations. Endeavor to write your tracker numbers down if you do not plan to renew. It is very important!!!
■ Even though we understand users want online tracking to be free but it costs us over €15 per year to host each device from our developer. Charging 10k per year per vehicle is synonymous to free tracking especially when considering the value the platform provides. There are 100% free tracking apps and platforms from different manufacturers, but we cannot use them because of their low quality, sub-standard maps, congestion, and lack of support.
■ Tracking with app or browser is totally optional and user can tracker/monitor their vehicles manually through SMS and Google Maps. Visit autotracker.com.ng/basic to know more.
■ It is important to write down your tracker number somewhere or save them on your smartphone. You will need it whether you renew or not. It is more important to have it handy especially if you plan not to renew. We have limited time to retain your information. Please contact us if you don’t know or have your tracker number before its access expires (There may be some delay getting them after it expires and we may not keep such record forever). See how you can locate your tracker number in below images.
■ For best performance, remember to top up your tracker SIM number with airtime. We recommend N200-N500 every 3 months. Please do not top up more than N500 at a go. There could be complications sometimes with network, this could be out of our reach.
■ To renew your access, please make payment of 10K per vehicle per year to Auto Tracker Nigeria – GTBank – 0470039635
NB: Remember to send payment receipt to our support via email or WhatsApp for prompt activation. (Activation may take up to an hour after payment is applied)
We are here to help and support, let us know in any way we can improve our service. We can be reached via call, SMS, email or Whatsapp 247 for enquiry, sales and support.
We thank you once again for subscribing to our service and we wish you an uncompromising safety. You are our real VIPs!!!
NEED HELP GETTING EXPIRATION DATES ?
To see your expiration date >>> Login >>> Click on Settings >>> You will see list of your vehicles and their expiration dates (See below image)
>>> Click on Expire On to sort the vehicles in their order of expiration.
NEED HELP GETTING YOUR TRACKER NUMBER ?
■ See below image to know how to look for your SIM card (tracker number) in the App and on the Web
On the mobile app:
Login >>> Tap Menu (Top left corner) >>> Object >>> Tap Object menu (Far right). Then look for the your tracker number.
On your laptop or iPad:
Login with URL: server.autotracker.com.ng
Do not hesitate to contact us on 0806 030 5252 or 0809 505 6353 via call or whatsapp for further support. We are always happy to help!!!
Auto Tracker Nigeria